Refund Policy

SITE UPDATES

 

LAST UPDATE: 04/30/2018 (NEW INFORMATION)

NEW UPDATE: 01/02/2019 (NEW COLOR)

All customers receive a unique proposal and contract based upon the specific needs they have for their project. Each project has a detailed service agreement that must be reviewed and signed by the customer before the work begins, which specifies details regarding refunds, cancellations, and project/session pricing.

Please refer to your contract for specific details.

 

Requests for the “Final Payment” are not made until the project receives final, written approval from the client, or at 24-hours after a project has been completed.

 

Final payment is due within 24-hours after handover contract has been signed by both Four Elements LLC and the customer.

ALL SERVICES PROVIDED:

The deposit payment specified in your contract is non-refundable.  Requests for refunds, after the “Deposit Payment” associated Milestone Tasks have been achieved, must be presented to Four Elements LLC in writing. Refund requests must be made prior to Four Elements LLC receiving written or verbal authorization or approval of acceptance of services performed. After a proof has been accepted, no refund is available on any and all services provided by Four Elements LLC.

 

Unless your contract states otherwise, payments made to Four Elements LLC by credit/debit card will be refunded to the card that the payment was made with. Cash payments will be refunded by Cash only.

 

We do not accept personal check. If service was paid through Money Order or Certified Check, a cash refund will be available. Refer to your contract for any additional information regarding refunds.

Pricing Policy

All customers receive a unique proposal and contract based upon the specific needs they have for their project. Each project has a detailed service agreement that must be reviewed and signed by the customer before the work begins, which specifies details regarding refunds, cancellations, and project/session pricing.

Please refer to your contract for specific details.

Rates are determined per project based on the technical and skill-based requirements that the project outlines, exclusive to photography. All rates are based on accepted industry standards for the services requested.

Unless your contract states otherwise, Four Elements LLC operates with a two-hour minimum on all projects.

Four Elements LLC will initiate work on the agreed to scope of services, only after the “Deposit Payment” has been received and deposited into Four Elements LLC’s funding center.

A fixed fee or estimated fee not to exceed a specified amount is based upon the time estimated to complete the services specified in the contract during normal working hours. Any revisions or additions to the services described in the contract shall be billed as additional services not included in any fixed fee or estimate fee specified above. Such additional services shall include, but shall not be limited to, changes in the extent of work, changes in the complexity of any elements of the Project, and any changes made after approval has been given for a specific stage of design, documentation, preparation of artwork or creation or implementation of web developer tools.

Four Elements LLC keep the customer informed of additional services that are required and shall request the customer’s approval for any additional services which cause the total fee, exclusive of any surcharge for rush work, to exceed the fixed or estimated fees set forth in the “Services” section of your agreement.

The customer shall pay a surcharge for any services requiring work to be performed outside of a week’s notice (7 days) by reason of unusual deadlines or as a consequence of the customer not meeting scheduled times for delivery of information, materials, or approvals.

The surcharge for rush work shall be at the standard rates plus 50%.

The customer shall reimburse Four Elements LLC for all out-of-pocket expenses incurred by Four Elements LLC with respect to the project including, but not limited to, expenditures for: Implementation, typesetting, photostats, photo prints, photography, film and processing, acetate color overlays, transfer proofs, presentation and artwork materials, and electrostatic (xerographic) copies, postage, and local deliveries, including messengers, out-of-town travel, and shipping.

Automobile travel will be charged at a standard rate per mile of $0.90.

Any budget figures or estimates for Reimbursable Expenses or Implementation charges such as printing, fabrication, or installation are for planning purposes only. Four Elements LLC shall use our best efforts to work within stated budgets but shall not be liable if such expenses exceed budgets.

Four Elements LLC shall maintain records of hours and reimbursable expenses and shall make such records available to the customer for inspection on request.

Please refer to your contract for specific details.

CANCELLATION POLICY

All clients receive a unique proposal and contract based upon their specific needs they have set for their project/session. Each project/session has a detailed service agreement that must be reviewed and signed by both parties before work begins, which specifies details regarding refunds, cancellations, and project/session pricing. Please refer to section 1 (DESCRIPTION OF SERVICES) of your ‘Contract for Service’ agreement set forth prior to establishing your work.

 

CANCELLATION OR TERMINATION OF AGREEMENT:

Either party may terminate the agreement upon given prior written notice to the other party as indicated in section 7 (REMEDIES) of your ‘Contract for Service’ agreement set forth prior to establishing your work. Upon termination of the agreement by the customer or by Four Elements LLC for cause, Four Elements LLC may retain any initial payments or deposits and the customer shall pay Four Elements LLC for all hours expensed on the project/session, up to the date of termination, at Four Elements LLC’s standard rate together with all other amounts due here under. Any initial payment that has been received shall be credited against such amounts due. All indemnities shall continue even after any such termination.

DELIVERY METHOD

All projects require a deposit payment to commence work on a project. Because every client and their needs are different, and The Four Elements engages each relationship with custom solutions in mind; the breakdown of funding the project and the scheduling of the payments that are made for each project, will differ.

 

The agreed project fees are divided into three equal parts;

  • The first payment (called the “Deposit Payment”) is paid upon agreement of the project, and it serves to cover the initial costs of services as outline in the Contract and Agreement.

  • The second payment (called the “Installment Payment”), is invoiced when a previously agreed upon Milestone achievement has been completed. This is typically sixty-six (66%) percent of the total project cost or also known as the second equal thirds. Payment for this installment fee is due within 5 business days of receipt of the invoice.

  • The final payment (called “Final Payment”), is not requested until after the client has reviewed and approved the entire scope of the finished project. The invoice is not submitted to the client prior to final approval. When the final invoice has been delivered to the client, they will be expected to submit payment within 5 business days of receipt of the invoice.

 

This is the process of payment scheduling and invoicing, however, each project is unique and as such, some clients may desire to make different arrangements for payment outside of their contract, this will be approved as long as both parties can complete in writing.

Any questions arising out of the above-mentioned material, please refer to your contract or contact your provider.

©2016, Four Elements LLC, and its affiliates and assigns and licencors. All rights reserved

© 2016, 2019 by The Four Elements

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